Imagine empowering your landscape customers with all the information they want without having to ask? Studies show 90% of consumers expect an online portal for customer service. Odds are, your landscape prospects want to get all the information they need at their fingertips and fast.
LMN’s new customer portal provides landscapers, contractors, lawn care companies and more with tools to make it easier for you and your customers to do business. From general inquiries to invoices and payments, the portal saves both you and your customers time and money.
Improve Customer Service
No matter how competent companies are, customer service is the determining factor when it comes to consumer satisfaction. An easy all-in-one portal is the first step towards pleasing customers. Instead of spending time on the phone or emailing, clients can now head to the portal quickly and conveniently. But the perks don’t stop there: it also means less time doing administrative work for you or your team!
55% of customers report having to use two or more communications channels to contact a company before an issue is resolved. With LMN’s customer portal, your clients have access to job-related information in real-time. There’s no need to call and ask if you have visited their site or what day you’re coming. They can simply log into your portal to get the information they want or need, streamlining the whole process. This type of convenience goes a long way in improving your customer service and your clients’ satisfaction!
Increased Trust between Contractor and Customer
90% of Americans use customer service as a factor in deciding whether or not to do business with a company. LMN’s customer portal is an effective way to set yourself apart from your competitors. The portal allows for greater transparency and makes customers feel like they’re in control of their landscaping job. From reviewing job information and invoices to making virtual payments, customers get to follow their projects from start to finish.
Offer More Payment Options With a Customer Portal
A customer portal offers clients as many payment options they might need. For example, if they’re looking to use their credit card to collect rewards/points, they can simply use the portal to pay with a card while collecting points on your services. It’s a win-win scenario! They collect points and you get paid faster. The portal allows businesses to expand their payment options easily, once again increasing customer satisfaction!
Set Your Company Up For Success
Adding a customer portal to your website is an effective way to improve your customer service and the value you provide to your clients. It gets them the information they need, when they need it, any time of day, efficiently and securely. This process also allows you and your business to collect more accurate data to help strategize your business into the future. If you have any questions on how to set up your LMN Customer Portal or how to drive your job and invoice information to the portal, we encourage you to reach out to our team or join us for one of our upcoming LMN Customer Portal webinars.
Visit the customer portal page here.
