Customer Success Manager - PEI - Landscape Management Software

Customer Success Manager

Charlottetown, PEI

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Landscape Management Network (LMN) is a SaaS software company, that works with tens of thousands of companies in the landscape and snow industries across North America. We are leading the shift to SaaS while revolutionizing the way contractors sell, service and innovate with their customers. We have forged steady growth for more than a decade, and have fostered a “more human, less corporate” culture that is built around doing work that matters, winning as a team and celebrating success.

Why work at LMN?

  • LMN is the leading business management software focused on the landscape industry. We get to help amazing people every day build great businesses.
  • Located in downtown Charlottetown, PEI, our new office is a modern recently renovated historic building, its open concept translates into fun interactions and meaningful engagements for staff and clients who visit.
  • The city itself is known for its many cool restaurants, unlimited local arts and entertainment events and we are just a short walk to the charming boardwalk along the Charlottetown waterfront.
  • A wonderfully safe community for native islanders and relocators alike.
  • LMN values staff feedback and we do our best to incorporate your great ideas into our day-to-day operations.
  • We support professional develop and back this statement up with fun, interactive training, and development opportunities!
  • We care SO much about our team and have a fantastic Culture Committee dedicated to effective communications, inclusivity, diversity, with the goal of making sure ‘LMN’ is your employer of choice.
  • You want to be part of a fun, fast paced, collaborative team. Join LMN!
  • Competitive compensation, benefits packages and various HR programs developed to support staff.

If you are a passionate person that is looking for a role in Sales at an established growth-minded Canadian software company, then this might be the right opportunity for you.

Summary of position:

The Customer Success team is responsible for the success, advocacy, and retention of our customers. As a Customer Success Manager, you will play a critical role in the consumption of the LMN software as a mission-critical business tool. You will be responsible to identify account growth opportunities using technology & tools like Gainsight and Salesforce to drive more value for our clients.

Responsibilities Include:

  • Manage a portfolio of paid customer accounts.
  • Employ product expertise to influence customers in achieving business goals through LMN software.
  • Maintain knowledge of current products and pricing appropriate to closing sales.
  • Implement sales strategies to aid customers in achieving business goals through paid for training and professional services.
  • Identify potential expansion opportunities.
  • Use technology to triage and pinpoint opportunities to assist low usage accounts.
  • Be the champion for your accounts internally, relaying all product feedback to the team.
  • Demonstrate ability to communicate, present, and influence key stakeholders at all levels of the organization, including executive and C-level.
 

Required Skills and Knowledge:

  • Proven ability to juggle multiple account management projects at a time, while maintaining laser-sharp attention to detail
  • Experience delivering client-focused solutions to customer needs.
  • Fluent in Spanish and/or French would be an asset.
 

Qualifications:

  • Customer service experience required - 5+ years.
  • Proven work experience as an Account Manager, Customer Success Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or other relevant roles (B2B SaaS focus or in the Landscape industry is a bonus)
  • Must have appropriate transit to attend directing branch office.
  • Must be legally entitled to work in Canada.

Job Type: Full-time, Permanent, Monday to Friday, annual salary base between $50,500-$54,500, plus commissions, no cap, Benefits, 3% Health Care Spending Account, Disability Coverage, Life Insurance, Vacation Accrued, Sick Credits, RRSP Matching and more…

Location: Charlottetown, Prince Edward Island

# of Hires: Multiple

LMN is an equal opportunity employer committed to fostering a healthy and positive work environment, LMN will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any material or processes used to ensure your equal participation. The Disability Support Program in PEI has expanded and is now called AccessAbility Supports. New supports offer more and better assistance to Islanders living with disabilities. Disabilities may include physical, intellectual, neurological, sensory and mental disabilities. Please visit www.princeedwardisland.ca for more information.

 
 

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To apply, send an email with your CV & resume to [email protected], or click the button below.

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