Customer Implementation Specialist, Greenius Division - Landscape Management Software

Customer Implementation Specialist, Greenius Division

London, Ontario

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Job Summary:

Landscape Management Network (LMN) is a SaaS software company, that works with tens of thousands of companies in the landscape and snow industries across North America. We are leading the shift to SaaS while revolutionizing the way contractors sell, service and innovate with their customers. We have forged steady growth for more than a decade, and have fostered a “more human, less corporate” culture that is built around doing work that matters, winning as a team and celebrating success.

Why work at LMN?

  • LMN is the leading business management software focused on the landscape industry.
  • Greenius is the industry leader in online, educational content for landscape contractors and their crews. We get to help amazing people every day build great businesses.
  • We value your feedback and do our best to incorporate your great ideas into our day-to-day operations.
  • We support professional develop and back this statement up with fun, interactive training, and development opportunities!
  • We care SO much about our team and have a fantastic Culture Committee dedicated specifically to Communications and Culture, with the goal of making sure ‘LMN’ is the best place you will ever work!
  • You want to be part of a fun, fast paced, collaborative team.
  • Competitive compensation and benefits package (based on education and experience).

If you are a passionate person that is looking for a role in Implementation at an established growth-minded Canadian software company, then this might be the right opportunity for you.

Summary of Position:

The Customer Implementation Specialist is responsible for setting up our customers for success. The successful applicant will be responsible for implementing customer accounts via data upload and 1:1 consultation calls.

Responsibilities Include:

  • Acting as initial post-sale implementation contact for companies entering the program.
  • Assist with the implementation (data upload, training, ensure strong Greenius platform knowledge transfer to customer).
  • Host 1:1 consultation webinar with members, with creative and customized solutions in place to suit their needs.
  • Ensure completion of implementation of deliverables and all required metrics associated with the customer on-boarding process are recorded.
  • Represent Greenius and LMN at customer offices while conducting onsite implementation programs.
  • Assist with creation of LMN Academy Online and Zendesk course training materials.
  • Promote Greenius customer success stories.
  • Share implementation best practices with leadership team, and other teams across LMN and Greenius as required.
  • Successfully achieve all metrics-based performance goals, to be defined by the VP of Professional Services/Director of Implementation, on a monthly/quarterly basis.

Required Skills and Knowledge:

  • Experience in LMS systems, Gainsight, Salesforce, Zendesk and RingDNA are an asset.
  • Excellent customer service and organization skills.

Qualifications:

  • Post-secondary Degree/Diploma or equivalent experience in Customer Service or Administration.
  • Must have appropriate transit to attend directing branch office.
  • Must be legally entitled to work in Canada.

Job Type: Full-time, Permanent, Monday to Friday, annual salary 52K- 62K, plus commission, Benefits, 3% Health Care Spending Account, Disability Coverage, Life Insurance, Vacation Accrued, Sick Credits, RRSP Matching and more…

Location: London, Ontario

# of Hires: Multiple

LMN is an equal opportunity employer committed to fostering a healthy and positive work environment, in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, LMN will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any material or processes used to ensure your equal participation.

 
 

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